FractalFlow support
Email hello@rizkinlabs.com or use the form below. A person reads every message, and we reply within two business days.
Billing and refunds are handled by Apple: reportaproblem.apple.com. To change or cancel a plan, open FractalFlow, then Settings, Subscription, Manage Subscription, or go to your App Store subscriptions.
Contact us
Subscriptions and trial
Is there a free trial?
Yes. Studio is free for 14 days from the first time you open the app. No purchase is needed to start it, and nothing is charged when it ends.
What happens when the trial ends or I cancel?
FractalFlow switches to Viewer mode. Your plans stay on your device, and in your iCloud if you turned sync on. You can open, print and export them and save copies. Edits are not kept until you subscribe.
What's the difference between Solo, Pro and Studio?
- Solo ($4.99 a month or $39.99 a year): the critical path scheduling engine, earned value, nine views, import and export.
- Pro ($9.99 a month or $79.99 a year): everything in Solo, plus resource leveling and PowerPoint export.
- Studio ($49.99 a month or $399.99 a year): everything in Pro, plus the Risk view (RAID register and Monte Carlo simulation) and sharing plans with other people.
Does one subscription cover my Mac, iPhone and iPad?
Yes. Sign in with the same Apple Account on each device. If a device doesn't unlock by itself, open Settings, Subscription and choose Restore Purchases.
How do I cancel or get a refund?
Cancel from FractalFlow (Settings, Subscription, Manage Subscription) or your App Store account settings, at least 24 hours before the renewal date. Refunds are decided by Apple at reportaproblem.apple.com; Rizkin Labs cannot issue refunds for App Store purchases.
Files
Where are my plans stored?
On your device. If you turn on iCloud sync in Settings, they are also stored in your private iCloud account. Rizkin Labs never receives them.
Can I open Microsoft Project files?
Yes: .mpp files from Project 2007 and later, Project XML and CSV. FractalFlow exports Project XML and CSV. It does not write binary .mpp files; Project XML is the format Microsoft documents for exchanging plans. Password-protected .mpp files cannot be opened.
How do I send a plan to someone?
Choose File, Save a Copy (Shift-Command-S on Mac; Export, Save a Copy on iPhone and iPad). This creates a .ffplan file they can open with FractalFlow. On Studio you can also share the live plan through iCloud.
Can I get my plan into Excel?
Export CSV and open it in Excel or Numbers.
How do I print or make a PDF?
Choose File, Print (Command-P). The Gantt and FractalFlow views print the chart; other views print a task list. On Mac choose PDF in the print dialog; on iPhone and iPad, share from the print preview.
Scheduling
Why did a date move?
Select the task and open the inspector. It shows what drives the date: a predecessor, a constraint, recorded progress or a leveling delay.
Leveling made the finish date later. Is that right?
Usually, yes. Leveling delays work so no one is overbooked. If the plan asks one person to do months of parallel work, the only fix is more people or less overlap.
Where did the sample plans go?
If your library is empty, the sidebar shows Load starter plans. The samples are Website Launch, Orbital Vehicle-7 and Constellation Line.
iCloud and sharing (Studio)
I don't see the Share option working.
Sharing needs Studio (or the trial), iCloud signed in on the device, and iCloud sync turned on. The app offers to turn sync on when you tap Share.
How do other people join a plan?
Tap Share, choose how to send the invitation (Messages, Mail or a link) and whether each person can edit. When they open the link, the plan appears under Shared with Me in their FractalFlow library.
Two of us edited at the same time. What happens?
The last save wins; FractalFlow does not merge simultaneous edits. Other people's changes appear when you open the plan, bring the app to the front, or choose View, Refresh from iCloud.
How do I stop sharing or leave a shared plan?
If you own the plan, open Share again to remove people, or delete the plan to end sharing. If someone shared it with you, delete it from Shared with Me and choose Leave; the owner keeps their copy.
Privacy
Can Rizkin Labs see my plans?
No. There is no FractalFlow server. iCloud storage belongs to your Apple Account. See the Privacy Policy.
How do I delete my account and data?
There is no FractalFlow account. Delete plans in the app (this also removes them from iCloud when sync is on), manage any remaining iCloud data in your Apple Account settings, and cancel your subscription with Apple. To delete emails you've sent us, write to hello@rizkinlabs.com.