Privacy Policy
This policy explains how the FractalFlow app sold on the Apple App Store (for Mac, iPhone and iPad) handles information. FractalFlow is published by Benjamin Rizkin, doing business as Rizkin Labs, Winston-Salem, North Carolina, USA ("Rizkin Labs", "we", "us"). Questions: hello@rizkinlabs.com.
The FractalFlow web app at fractalflow.rizkinlabs.com runs entirely in your browser; plans you open there stay on your device and are not sent to us. This policy covers the App Store app.
The short version
- We do not run a server for your plans. We never receive them.
- Your plans live on your device. If you turn on iCloud sync, they also live in your own private iCloud account, run by Apple. Sync is off until you turn it on.
- There is no FractalFlow account, no analytics, no advertising and no tracking.
- Apple handles subscriptions and payment. We never see your card details.
1. Information we never receive
Project plans, task names, resources, costs, risk registers, simulation results, imported files and exports are processed on your device by the scheduling engine built into the app. Rizkin Labs has no access to any of it. When iCloud sync is on, Apple stores your plans in the iCloud container iCloud.com.rizkinlabs.fractalflow under your Apple Account. We cannot read that data.
2. Information stored on your device
- Your plans, stored as FractalFlow plan files. When you import a Microsoft Project (.mpp), Project XML or CSV file, it is converted into a plan; the original file is not kept by the app.
- Working data and preferences for the plans you have open, such as the last view you used.
- The start date of your free trial. On App Store builds this date is also saved to your iCloud key-value storage, even when plan sync is off, so that reinstalling the app on the same Apple Account does not restart the trial. It contains no plan content.
You can delete plans in the app at any time. Deleting the app removes the copies on that device.
3. iCloud sync and sharing
Sync uses your private iCloud database and is off until you turn it on in Settings. Turning sync off keeps the copies already in iCloud; delete a plan in the app to remove it from iCloud as well.
With a Studio subscription you can share a plan through iCloud. Only the people you invite can open it, with the permission you choose (view or edit). People you share with see the plan's contents and the names Apple shows for participants. You can remove people or stop sharing at any time. If someone shares a plan with you, its contents are stored in your iCloud account and on your device.
Apple's terms and privacy policy govern iCloud storage. See the Apple Privacy Policy.
4. Purchases
Subscriptions are sold through Apple's In-App Purchase system. Apple collects and processes your payment information. The app receives from Apple only what it needs to unlock features and restore purchases on your devices: which plan you bought (Solo, Pro or Studio, monthly or yearly) and the related transaction records. We do not receive your name, email address or payment details. We have no server that stores purchase records; Apple keeps them.
5. Crash reports
The app contains no third-party analytics or crash-reporting code. If you have chosen to share crash data with app developers in your Apple device settings, Apple may send us anonymous crash reports. They describe where the app failed, not what your plans contain.
6. When you email us
If you write to hello@rizkinlabs.com or use the form on our support page, we receive your email address, your message and anything you attach (for example a plan file you send us so we can investigate a problem). We use it only to answer you and fix the problem. We keep support email for up to 24 months, then delete it. Files you attach are deleted once the issue is resolved. You can ask us to delete your messages sooner.
7. Summary of data practices
| Data | Where it lives | Does Rizkin Labs receive it? | Used for tracking? |
|---|---|---|---|
| Plans and imported files | Your device; your iCloud if you turn on sync | No | No |
| Trial start date | Your device and your iCloud key-value storage | No | No |
| Subscription status | Apple; checked on your device | No | No |
| Crash reports (if you allow sharing with developers) | Apple | Anonymous reports only | No |
| Support email | Our mailbox | Yes, when you write to us | No |
8. Children
FractalFlow is a professional tool and is not directed at children under 13. We do not knowingly collect information from children.
9. Your rights and deleting your data
Because we do not hold your plans or run accounts, almost everything is under your direct control:
- Plans: delete them in the app. When sync is on, this also removes them from iCloud and ends any share.
- Remaining iCloud data: manage it in your Apple Account's iCloud settings.
- Subscription: cancel in your App Store account settings.
- Support email: write to hello@rizkinlabs.com and we will delete it within 30 days.
There is no FractalFlow account, so there is no account to delete. Depending on where you live (for example in the European Union, the United Kingdom or California), you may have rights to access, correct or delete personal information and to complain to a data-protection authority. Contact us and we will respond within 30 days. We do not sell or share personal information for advertising.
10. Security
Your plans are protected by your device's security and, when sync is on, by Apple's iCloud security. Support email is kept in an access-controlled mailbox.
11. Changes to this policy
If we change this policy we will update the effective date above. Any change to where your plans are stored will be explained in the app update that introduces it.
12. Contact
Benjamin Rizkin, doing business as Rizkin Labs
Winston-Salem, North Carolina, USA
hello@rizkinlabs.com